Ambassador Team Member
About the Role
We are seeking an individual to join our collaborative Safety + Hospitality Ambassador Team employed to make downtown Erie safe, fun, and welcoming for all.
Our work spans across various audiences centered on improving the downtown environment in such a way to produce a positive outcome on downtown’s economic vitality and quality of life.
The Ambassador will demonstrate a good work ethic, attention to detail, and work well in a team setting. Ambassadors are deployed across the downtown commercial core to help maintain cleanliness and improve the standard of care. As an Ambassador, you represent our organization in the community. At all times, you are expected to present yourself professionally and behave in accordance with our organization’s policies and standards.
Who You Are
- Motivated: You are enthusiastic about being part of a solution to make downtown a better place for all.
- Intentional: You pay attention to details and work to make sure work is well executed.
- Resourceful: You’re a self-starter who seeks out information and can easily navigate relationships to maximize collaboration and outcomes.
- Inclusive: You work to include team members and are comfortable assisting people across a diverse spectrum of stakeholders.
Your Skills & Competencies
This work is collaborative and challenging. The Ambassador will need the following skills and competencies:
- Time Management: You demonstrate punctuality at work and can complete tasks within a given timeline.
- Self-Motivation: You proactively take initiative to develop recommendations and take action on those recommendations.
- Adaptability: You are able to navigate change and respond to timely needs.
- Community Advocate: You are driven by the desire to contribute to making a change in our community by making the downtown economy work for all people.
Essential Job Functions
In coordination with the Ambassador Manager and team, you will be responsible for the implementation of services to support the organization’s mission of creating a safe, fun, and welcoming downtown for all, to include:
- Remove litter and debris from public right of ways daily.
- Power wash buildings and sidewalks as needed.
- Provide homeless wellness checks as needed.
- Tree trimming and watering.
- Weeding and mulching.
- Snow removal of the public sidewalks.
- Assist with event set-up and tear-down.
- Assist visitors to the downtown when asked.
- Assist with business outreach and check-ins as needed.
- Track and report daily work.
- Utilize tools and equipment such as power washer, lawn mower, snow blower, and Bobcat to perform essential job functions.
- Perform other duties as assigned by the Manager or Assistant Manager.
Candidate Experience
At least one to three years’ experience in roles that include:
- Grounds Keeping
- Maintenance or Custodial Work
- Facilities or Waste Management
Candidate Requirements
This is a public-facing role requiring:
- A valid PA Driver’s License
- Ability to pass a background check and drug testing
- Ability to do physical work outside
- Ability to lift up to 50 pounds
Compensation and Location
The Erie Downtown Partnership provides a competitive wage and a comprehensive benefits package, including medical, dental, vision, life insurance, generous vacation and sick time, holidays, and match of employee contributions to the 401(3)b retirement plan.
Hourly wage is $17.00.
Our Ambassador team works from a satellite office located in downtown Erie and provides services in the public realm. Ambassador work hours are Monday through Friday 6 AM to 2 PM. Some evening and weekend work may be required from time to time. The Ambassador reports to the Ambassador Manager.
Ambassadors are provided training upon hiring and throughout the year. Ambassador seasonal uniforms are provided to each Ambassador as well as a work boot stipend.
Benefits
The Erie Downtown Partnership is committed to providing benefits that support the well-being of our team.
- Health, dental, and vision insurance for you and your family (we pay 80% of the employee’s health coverage premium)
- Retirement with company match
- Professional development support
- Eligible for bonuses
- Generous PTO, sick, and flex time policies
Equity and Equal Opportunity
The Erie Downtown Partnership is a change agent that prioritizes a diverse, equitable and inclusive workplace. To be successful in our work as an organization, we must be inclusive of diverse life experiences and perspectives – ensuring that all voices are heard. We value and respect all employees and volunteers, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, religion, disabilities, or any other protected status under local, state, or federal laws. We are committed to a nondiscriminatory approach and provide equal opportunity for employment, service, and advancement in all of our departments, programs, and worksites. Harassment of our employees is also strictly prohibited. Any complaint of harassment will be taken seriously and investigated promptly and thoroughly.
Working at Erie Downtown Partnership
The Erie Downtown Partnership is a placemaking organization centered on serving the people who live, work, invest in, and visit downtown Erie by improving both the downtown experience and environment. Our small team is highly collaborative and values:
- Authenticity - We value thoughtful, personal approaches that are tailored to each unique engagement and centered around creating impact.
- Inclusivity - We are passionate about creating a culture that prioritizes diversity, respect, and accessibility for our team members and stakeholders.
- Creativity - We embed exploration into our team culture and programs. We are energized by seeking out new ways to deliver transformative community development to the downtown.
- Adaptability - We are nimble and flexible in times of change and responsive to the needs of team members and collaborators.
- Curiosity - We approach our work with openness. We encourage using research, analysis, and lived experiences to deepen our knowledge and find new ways to improve and grow.
The Erie Downtown Partnership is a place where relationships are nurtured, and collaboration is celebrated as we help foster a safe, fun, and welcoming downtown Erie for all.
How to Apply
Please send a resume and cover letter to John Yost, Ambassador Manager of the Erie Downtown Partnership at john.yost@eriedowntown.com or mail to 140 East 5th Street, Erie, PA 16507.
